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Amazon found to sell lots of expired and inedible food




Everything in the store seems to have a serious problem with discontinued food.

A long report from CNBC, in collaboration with the data analysis firm 3pm, on Sunday published that Amazon is "littered" with listings for consumer products that are way past sales dates. According to the report, the system does not only produce products for consumers who receive spoiled or inedible food ordered through the tech giant – including baby formula, cream and beef – but for the brands of low-end products to deal with frustrated and injured customers reputation, despite the fact that the goods are sold by third-party merchants.

By reviewing the site, reading reviews and talking directly to customers who received rancid or discontinued products, CNBC revealed a disturbing number of reports related to products sold months after their sale dates. As an example, the site pointed to a featured Amazon list for Fiji water bottles with dozens of reviews claiming the bottles come damaged or malformed and that the contents taste like tap water. Most of these reviews insist that shipments are fake, rather than genuine Fiji bottled water.

As another example, CNBC pointed to a list for Teavana Beach Bellini Tea containing "not for resale" language on its packaging and with several reviews claiming that the tea had "chemical" odor. One reviewer compared the smell to nail polish remover. As CNBC noted, Teavana's parent company Starbucks announced in 201[ads1]7 that it was closing all its 379 Teavana stores. CNBC reported that liquidation sales could lead to expired products being wound up on Amazon.

When reached for comment on the language "not for resale" on the back of images of tea on the site, a spokesperson told Gizmodo that every product sold by Amazon must comply with applicable laws and company policies, including those not marked for resale.

The problem is obviously worse than a smattering of a few bad products here or there. According to CNBC, 15:00 looked at 100 of the best-selling foods on the site and discovered that at least 40 percent of them had five or more reviews of the expired items.

In an email statement, an Amazon spokesperson said the company requires third-party sellers to "adhere to strict product quality guidelines" and said the company has "proactive processes", which include both AI and human evaluation systems, to check the product's expiration date.

"If we find that a product does not comply with our policies, we will remove it from sales and take appropriate action against the seller, which may include the removal of their account," said the spokesman. "If customers have concerns about goods they have purchased, we encourage them to contact customer service directly to investigate and take appropriate action … With the A-to-Z warranty, customers are protected and will receive a refund if they have a problem with a product, whether they are buying from Amazon or a third-party seller. ”

But reports on Amazon's marketplace suggest that the company needs to do more to politicize the sale of goods on the site. In August, the Wall Street Journal reported that it identified 4,152 products for sale on the site that are either fraudulently labeled or deemed unsafe or prohibited by federal regulators. When flagged to Amazon by the paper, the reporter said that 57 percent of the items it found had either changed descriptions or were removed from sales.

In the company's statement, Amazon spokesperson said that the company's "top priority is to ensure customers get safe, high quality products" when ordering through the site. But overall, these two reports indicate that Amazon would much rather serve money now and apologize later than delivering the claim.

Oh, and you may want to check the date of the tea you just ordered.



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