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Amazon Alexa will now provide health professionals to UK citizens



The UK's national health service hopes that the partnership with Amazon can help reduce demand for its services.

The news: From this week, when British users ask about their smart health issues in the Amazon smart speaker, will automatically search the official NHS website full of medically assisted healthcare professionals and advice. For example, you could ask your echo device, "What are the symptoms of the flu?" Up to now, it will answer these types of questions based on a number of popular answers.

The Goal: The Government believes it will ease the burden on flooded doctors and hospitals, but also help elderly, disabled or blind patients who may struggle to access this information otherwise, according to United Kingdom Health Secretary Matt Hancock . United Kingdom already has an agreement with Babylon an AI app that provides basic answers to questions about symptoms.

Concerns: There are concerns that speech service may counter really sick people from seeking proper medical help. The service will only answer questions instead of the type of back and forth conversation you want with a doctor.

The Professional Body of Family Doctors, The Royal College of GPs called for Independent Research to be conducted to ensure that the guidance is safe. It's Amazon, there are also concerns about privacy, especially in an area that is sensitive like health. However, the company insists that all data is encrypted and confidential, and can be deleted by customers.

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