Amazon has admitted some recordings made by its continuous intercepting AI personal assistant Alexa is never completely away from the company's servers, even though the user manually deletes them. Third parties have to keep them as well.
Not only are transcripts and voice messages stored indefinitely on Amazon servers, but even when a user explicitly deletes a particular recording, they can only be sure that the files are removed from the company's primary storage systems "The Amazon admitted last week in a letter to Senator Chris Coons (D-Delaware) after he wrote to the company with questions about data management and privacy practices.
" We have a continuous effort to ensure that these transcripts do not remain in any of Alexa's other storage systems " after a user deletes a recording and Amazon removes it from their primary storage systems, the company's CEO wrote for. Public Policy, Brian Huseman, and Confirmed Servers " may still retain other records of customers' Alexa interactions, including registrations of actions Alexa took in
And customers won't want it in another way, Huseman claimed.
" Customers will not have or expect deletion of the voice record to delete the underlying data or prevent Alexa from performing the requested task " When setting recurring alarms, data reminders or sending messages to friends, Huseman sure.
Developers of Third Party " Skills " – Tasks performed by Alexa like ordering a car, having food delivered, and even within Amazon's requests such as streaming music – " obviously need to keep track of of the transaction "too.
" We use the customer data we collect to deliver the Alexa service and improve the customer experience, and our customers know that their personal information is safe with us " Huseman reassured the senator – despite the recent privacy-related events such as November, the exposed Amazon customer breaks email or multiple cases of Alexa, sending the user's private call to a random contact.
" Training Alexa with voice recordings and transcripts from a diverse range of customers helps that Alexa works well for everyone ," Huseman nonetheless assured.
Alexa owners learned earlier this year that Amazon employees are listening to them even before they speak " wakeup words " set to trigger recordings, and the company has since tried to sell this frightening revelation as a feature, revealing his " Alexa Guard " service listening for glass breaks, smoke alarms and other distress sounds to " protect " the user, no wake up
The company also received a patent in May for continuous registration and audio storage – supposedly users could address AI more " natural ," for example, "] Play this song, Al exa " instead of " Alexa, play this song . "Another patent, which was uncovered last month, continued" monitoring as a service "trend by offering customers the ability to pay for the delivery drums it insists is located right around the corner to watch out for mi stinky activity in their yards
Amazon admitted in a white paper released last year that it does not delete data obtained through Alexa to " machine learning " processes the data is used for is complete. Because Alexa is constantly evolving – " developed to be smarter every day ," as Huseman said, it's unclear how long the process can stretch and keep customer data around.
" The American people deserve to understand how their personal data is used by technology companies ," Coons said. a statement in response to Huseman's letter on Wednesday. While being a member of the Senate Court Committee, theoretically well placed to defeat the Amazon's privacy abuse, Amazon is hosting most of the government on its servers, making conflicts of interest a real potential. The Department of Homeland Security announced last month that the new state-of-the-art biometric database, capable of cross-referencing, not only fingerprints and face scans, but also social relations and DNA profiles, will host Amazon, CIA, NSA, and Pentagon already rely on e-commerce with the Americans' secrets.
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