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Airline agent mocked 5-year epileptic girl name, mother's claim

An epileptic 5-year-old girl's front desk on a plane at California's John Wayne airport was spotted by a Southwest Airlines agent, claiming her mother on Wednesday.

Abcde Redford ̵

1; pronounced abby, according to her mother, Traci – had her name made fun by the agent, who then continued to post a picture of the child's boarding pass on social media, reported ABC 7.

The mother and daughter experienced the agent while I traveled to El Paso, Texas earlier in November.

"The gate agent started laughing and pointing at me and my daughter and talking to other employees. So I turned and said," Hi, if I can hear you my daughter can hear you so I'll appreciate if you just wanted to stop, "Redford told ABC 7.

" While I was sitting there, she took a picture of my boarding pass and chose to put it on social media, mocking my daughter, "continued Redford." It was actually brought to my attention by someone who had seen it on Facebo ok and reported it to Southwest Airlines. And after two weeks of making a formal complaint, Southwest had not done anything. "

Redford, inquired about the mocking of her daughter, told the girl that" not everyone is nice and not everyone is going to be nice and it's unfortunate. "

The airline has meanwhile issued a statement to ABC 7, where it apologized.

" We extend our sincere apology to the family, "stated the reading." We are proud to extend our southwestern hospitality to all our customers, which includes living the golden rule and treating each individual with respect, personal or online. The position is not an indication of the care, respect and courtesy we expect from all our employees. We have followed up with our employees, and while we do not publish publicly publicly, we use this as an opportunity to strengthen our policies and emphasize our expectations for all employees. "

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