It is a traveling nightmare to miss a connecting flight and unexpectedly have to spend the night in an unknown city. What can be more difficult? Maybe an airline asking two strangers to share a hotel room – with just one bed. Jerryne Mahele Nyota from Ottawa said she was shocked when her 71-year-old mother told her that was what happened after she missed a flight in Air Canada on July 19th. Air Canada said in a statement that the trial was the result of a misunderstanding. "It's not our policy to get passengers who don't travel together to share a room," the airline said. "In this case, an error was initially made in the allocation of rooms." Mahele Nyota's mother, Elizabeth Coffi Tabu, had spent a month with her daughter and family before she planned to fly back to Paris. It was an easy enough journey, with a connection in Montreal, Mahele Nyota told CNN. However, Coffi Tabu was in a wheelchair because she recovered from cancer treatment, and a delay in the first flight made her miss her flight to Paris. After trying to take the last flight of the night, Coffi Tabu and another passenger, a 35-year-old man was told they had to wait until the morning after. Air Canada offered to place them in a nearby hotel but with a catch: There was only one room available, Mahele Nyota said. "My mother told the air Agent in Canada," I don't know this man. We are not a couple, "said Mahele Nyota." But they said there was only one room. "Coffi Tabu did not go to the mobile reception at the airport and did not know what else to do and said the man to the man, Mahele Nyota said. When they arrived, the hotel surprised by saying that the only room only had one bed, said Mahele Nyota, the man offered to sleep in the room's sofa. "He was a perfect gentleman," said Mahele Nyota. "But I obviously felt uncomfortable with Mum spent a night with a man half of her age, a man who is a stranger! "After finally contacting her mother at around 9 pm, Mahele Nyota said she called the hotel and Air Canada in an effort to rectify things. Three hours later, Coffi Tabu was booked into another hotel, she said. Early the next morning, Mahele Nyota drove from Ottawa to Montreal, a distance of nearly 1
It is a traveling nightmare to miss a connecting flight and unexpectedly have to spend the night in an unknown city.
What could be more difficult? Maybe an airline asking two strangers to share a hotel room – with just one bed.
Jerryne Mahele Nyota from Ottawa said she was shocked when her 71-year-old mother told her it was what happened after she missed a plane in Canada on July 19,
Air Canada said in a statement that The trial was the result of a misunderstanding.
"It is not our policy to get passengers who do not travel together to share a room," said the airline. "In this case, an error was initially made in the allocation of rooms."
The mother of Mahele Nyota, Elizabeth Coffi Tabu, had spent a month with her daughter and family before she planned to fly back to Paris. It was an easy enough journey, with a connection in Montreal, Mahele Nyota told CNN. However, Coffi Tabu was in a wheelchair because she recovered from cancer treatment, and a delay in the first flight made her miss the flight to Paris.
After trying to take the last flight of the night, Coffi Tabu and another passenger, a 35-year-old man was told they had to wait until the morning after.
Air Canada offered to place them in a nearby hotel but with a catch: There was only one room available, Mahele Nyota said.
"My mother told the Air Canada agent, & # 39; I don't know this man. We're not a couple, & # 39;" said Mahele Nyota. "But they said it was just one room."
Coffi Tabu went to the hotel with the man, without having a mobile reception at the airport and not knowing what to do, and said the man, Mahele Nyota said. When they arrived, the hotel surprised by saying that the only room only had one bed, Mahele Nyota said. The man offered to sleep in the sofa bed.
"He was a perfect master," said Mahele Nyota. "But I obviously felt uncomfortable with my mom spending a night with a man half of her age, a man who is a stranger!"
After finally contacting her mother at about 21, Mahele Nyota said she called the hotel and Air Canada in an attempt to rectify things. About three hours later, Coffi Tabu was booked into another hotel, she said.
Early the next morning, Mahele Nyota drove from Ottawa to Montreal, a distance of nearly 125 miles, to pick up her mother for the flight to Paris.
After telling an Air Canada employee about the trial, Coffi Tabu received two $ 10 coupons and a preferred seat with extra legroom. Although Coffi Tabu returned to Paris, her daughter said it was almost 24 hours later than originally planned.
"I don't want this to happen to other families," Mahele Nyota said. "If you want to change things, you need to speak up."
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