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After two strangers missed a flight, they were asked to share a hotel room with a bed



It is a traveling nightmare to miss a connecting flight and unexpectedly have to spend the night in an unknown city. What could be more difficult? Maybe an airline asking two strangers to share a hotel room – with just one bed. Jerryne Mahele Nyota of Ottawa said she was shocked when her 71-year-old mother told her that's what happened after she missed a flight in Air Canada July 19. Air Canada said in a statement that the trial was the result of a misunderstanding. "It is not our policy to have passengers who do not travel together share space," the airline said. "In this case, a room allocation error was originally made." Mahele Nyota's mother, Elizabeth Coffi Tabu, had spent a month with her daughter and family before planning to return to Paris. It was a simple enough journey, with a connection in Montreal, Mahele Nyota told CNN. However, Coffi Tabu was in a wheelchair because she recovered from cancer treatment, and a delay in the first flight caused her to miss her flight to Paris. After trying to catch last night's flight, Coffi Tabu and another passenger, a 35-year-old man was told they would have to wait until the following morning. Air Canada offered to place them in a nearby hotel, but with one catch: There was only one room available, Mahele Nyota said. "My mother told the Air Agent in Canada," I don't know this man. "We are not a couple," Mahele Nyota said. "But they said there was only one room." When they arrived, the hotel surprised me by saying that the only room had only one bed, Mahele Nyota said. The man offered to sleep on the room's sofa. "He was a perfect gentleman," said Mahele Nyota. that mom spent a night with a man half her age, a man who is a complete stranger! "After finally contacting her mother around 9 p.m., Mahele Nyota said she called the hotel and Air Canada in an effort to straighten things out. Three hours later, Coffi Tabu was booked into another hotel, she said, and early the next morning, Mahele Nyota drove from Ottawa to Montreal, a distance of nearly 1

25 miles, to pick up her mother for the flight to Paris. In Air Canada about the ordeal, Coffi Tabu received two $ 10 food vouchers and a preference a seat with extra legroom. Although Coffi Tabu returned to Paris, her daughter said it was almost 24 hours later than originally planned. "I don't want this to happen to other families," Mahele Nyota said. "If you want to change things, you have to speak up."

It is a traveling nightmare to miss a connecting flight and unexpectedly have to spend the night in an unknown city.

What could be more difficult? Maybe an airline asking two strangers to share a hotel room – with just one bed.

Jerryne Mahele Nyota of Ottawa said she was shocked when her 71-year-old mother told her that's what happened after she missed a flight in Canada on July 19

Air Canada said in a statement that The ordeal was the result of a misunderstanding.

"It is not our policy to have passengers who do not travel together share space," the airline said. "In this case, a room allocation error was originally made."

Mahele Nyota's mother, Elizabeth Coffi Tabu, had spent a month with her daughter and family before planning to return to Paris. It was a simple enough journey, with a connection in Montreal, Mahele Nyota told CNN. However, Coffi Tabu was in a wheelchair because she recovered from cancer treatment, and a delay in the first flight made her miss the flight to Paris.

After trying to catch last night's flight, Coffi Tabu and another passenger, a 35-year-old man was told to wait until the following morning.

Air Canada offered to place them in a nearby hotel, but with a catch: There was only one room available, Mahele Nyota said.

"My mother told the Air Canada agent, & # 39; I do not know this man. We are not a couple, & # 39;" said Mahele Nyota. "But they said there was only one room."

Coffi Tabu went to the hotel with the man, without having a cellphone reception at the airport and not knowing what to do, and said the man, Mahele Nyota said. When they arrived, the hotel surprised by saying that the only room had only one bed, Mahele Nyota said. The man offered to sleep in the sofa bed.

"He was a perfect gentleman," said Mahele Nyota. "But I obviously felt uncomfortable with my mother spending a night with a man half her age, a man who is a complete stranger!"

After finally contacting her mother around 9 p.m., Mahele Nyota said she called the hotel and Air Canada in an attempt to straighten things out. About three hours later, Coffi Tabu was booked into another hotel, she said.

Early the next morning, Mahele Nyota drove from Ottawa to Montreal, a distance of nearly 125 miles, to fetch her mother for the flight to Paris.

After telling an Air Canada employee about the ordeal, Coffi Tabu received two $ 10 coupons and a preferred seat with extra legroom. Although Coffi Tabu returned to Paris, her daughter said it was almost 24 hours later than originally planned.

"I don't want this to happen to other families," Mahele Nyota said. "If you want to change things, you have to speak up."


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