It is a traveling nightmare to miss a flight connection and unexpectedly spend the night in an unknown city.
What can be more difficult? Maybe an airline asking two strangers to share a hotel room – with just one bed.
Jerryne Mahele Nyota from Ottawa said she was shocked when her 71-year-old mother told her that was what happened after she missed an Air Canada flight on July 19th.
In a statement, Air Canada said the trial was the result of a misunderstanding.
"It is not our policy to get passengers who do not travel together to share a room," said the airline. "In this case, an error was initially made in the allocation of rooms."
The mother of Mahele Nyota, Elizabeth Coffi Tabu, had spent a month with her daughter and family before she planned to fly back to Paris. It was an easy enough journey, with a connection in Montreal, Mahele Nyota told CNN. However, Coffi Tabu was in a wheelchair because she recovered from cancer treatment, and a delay in the first flight made her miss the flight to Paris.
After trying to take the last flight of the night, Coffi Tabu and another passenger, a 35-year-old man was told they had to wait until the morning after.
Air Canada offered to place them in a nearby hotel but with a catch: There was only one room available, Mahele Nyota said.
"My mother told the Air Canada agent, & # 39; I don't know this man. We're not a couple," said Mahele Nyota. "But they said it was just one room." 1
"He was a perfect gentleman," Mahele Nyota said. ! "
After finally contacting her mother at about 21, Mahele Nyota said she called the hotel and Air Canada in an attempt to rectify things. About three hours later, Coffi Tabu was booked into another hotel, she said. 19659002] Early the next morning, Mahele Nyota drove from Ottawa to Montreal, a distance of nearly 125 miles, to pick up her mother for the flight to Paris
After telling an Air Canada employee about the trial, Coffi Tabu received two $ 10 coupons and a preferred seat with extra legroom. Although Coffi Tabu returned to Paris, her daughter said it was almost 24 hours later than originally planned.
"I don't want this to happen to other families," Mahele Nyota said. "If you want to change things, you need to speak up."