Aer Lingus canceled all flights scheduled to depart from its Dublin Airport hub bound for European countries and the UK due to a computer error. The airline said the outage affected 51 flights.
“A UK network provider serving the cloud-based system has experienced a major disruption in connectivity,” the Dublin-based carrier said in a statement.
The airline later restored its computer system and said it was taking steps to bring all systems back online, adding that it “sincerely apologizes” to its customers.
RyanAir, an Irish low-cost airline, said it was offering €100 “rescue fares” to passengers stranded at Dublin, Cork and Shannon airports. It tweeted pictures of lines in Dublinshows hundreds of people queuing at it is kiosks.
Aer Lingus is asking customers booked on flights that were canceled not to come to Dublin Airport and encouraged them to change their travel plans free of charge through the call center or on social media.
A journalist in Ireland posted a video of “thousands” of people queuing outside a terminal at Dublin Airport.