A brother and sister rented a Tesla and found they had to stop six times in one day to charge it.
Xaviar Steavenson and his sister Alice drove from Orlando, Florida to Wichita, Kansas.
They said other customers with leased Teslas had called Hertz with similar charging problems.
Xaviar and Alice Steavenson wanted to find out what it̵[ads1]7;s like to drive a Tesla, so they rented one from Hertz for a road trip from Orlando, Florida to Wichita, Kansas.
They knew that the electric car had to be charged along the way, but what the siblings did not expect was how often they would have to plug it in.
They realized that it would take longer to charge the car after the weather turned so cold in late December.
However, it got to the point that “the battery would drain faster than it would charge,” Xavier told Insider.
When they set off, they could drive for at least two and a half hours before they had to charge the Tesla. “We had to stop every hour and a half to charge for an hour, then an hour and a half, then two hours,” he said.
“So in addition to the lost time, it also got to the point where it was between $25 and $30 to charge. In just one day, we stopped six times to charge at that rate,” Xaviar said.
Hertz said on its website that leasing a Tesla was “always cheaper than gas,” according to Xaviar, but he said that claim was far from the truth.
The first time the siblings called Hertz, Xaviar said the agent told him he’d had “nothing but Tesla calls today — I have no idea why they’re having trouble.”
A Hertz spokesperson told Insider: “We have not experienced a significant increase in communications from customers about the battery of their EVs. However, battery range varies by vehicle manufacturer and can be affected by several factors, including weather and driving conditions.”
The Steavensons were not alone in experiencing Tesla charging problems in very cold weather. A 44-year-old radio host from Lynchburg in eastern Virginia told Insider it was 19 degrees (minus 7 C) when he was stranded just before Christmas because his Model S wouldn’t charge.
Xaviar said Hertz told him to go to the nearest branch to get a new car. “But they don’t have Teslas there or even equivalent, so I’m going back in a Nissan Rogue Sport – at least it’s economical.”
Tesla did not respond to a request for comment from Insider.
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