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$ 400 to some Ford, Lincoln owners




Jennifer Geiger

,
Cars.com


Published 1:33 p.m. ET August 11, 2019

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2013 Ford C-Max Hybrid (Photo: Evan Sears, Cars.com)

Owners of Ford and Lincoln vehicles – Including us – have been complaining about defective MyFord Touch and MyLincoln Touch multimedia systems for years, and it seems the creaky wheels have won.

According to the Top Class Actions website, Ford has set aside $ 17 million to settle the class action lawsuit.

The money will go to owners of around 360,000 Ford and Lincoln vehicles purchased or leased between 2010 and August 9, 2013, which were equipped with a MyFord Touch or MyLincoln Touch multimedia system.

Consumers in California, Massachusetts, New Jersey, North Carolina, Ohio, Virginia and Washington who purchased or rented a Ford or Lincoln vehicle equipped with the systems can receive up to $ 400.

The problem is the system's response and functionality. Plaintiffs in the suit claim that the system will not respond to voice commands, does not connect to the owner's mobile device, does not provide accurate directions, misrepresents the location of the vehicle and freezes or crashes.

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Despite Ford agreeing to the settlement, the carmaker in a statement refused and it is something wrong with the systems. However, it has provided a software update.

"Class members are entitled to a dealer-installed or self-installed software update for the current compatible [MyFord Touch] software version," Ford states on its website. "To find out if a software update is available for self-installation for your vehicle, click here."

Claims will vary depending on the owners' experience with the systems. The settlement provides that customers who once repaired the multimedia system in the dealership may file a $ 100 claim. For two repair visits, that figure jumps to $ 250, and those who brought the vehicle in for system repairs can three or more times sign up for $ 400. Even if you didn't visit the dealership to fix it, affected owners can still make a $ 45 claim.

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Current and former owners must submit a claim online before 24. September. Affected owners can go here to submit claims and check for ongoing updates.

Note that in the following years of MyFord Touch complaints, the automaker went back to the drawing board and created the Sync 3 system, which debuted at Escape 2016 and rolled out the Ford lineup for model year 2017. We listed the ways Sync 3 trumps MyFord Touch here.

The article "MyFord Touch users can receive up to a $ 400 payout after class action lawsuit" originally appeared on Cars.com.

Cars.com's editorial department is your source for car news and reviews. In line with Cars.com's long-standing ethical guidelines, editors and reviewers do not accept gifts or free trips from car manufacturers. The editorial department is independent of Cars.com's advertising, sales and sponsored content departments.

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